A Microsoft 365 subscription provides always up-to-date versions of Office apps and access to additional premium features and services. The apps available in the Mac App Store are not compatible with Office 2019 licenses. I currently own Office 2016 for Mac and want to upgrade my version of Office. Should I download Office from the Mac App Store? How to link a Microsoft 365 account to an Apple ID I have Microsoft word on my iPad and have purchased a subscription through Apple App Store. However, they do not link and it still says that the account cannot be associated. Manage life's demands with Microsoft 365. You'll always stay a step ahead with the latest in AI-powered apps, 1 TB of cloud storage per person, and digital protection for things that matter most. Managing appointments, plans, budgets, you name it—it's all easy with Microsoft 365.
About the Mac App Store
Images of Office 365
A Microsoft 365 subscription provides always up-to-date versions of Office apps and access to additional premium features and services. The apps available in the Mac App Store are not compatible with Office 2019 licenses. I currently own Office 2016 for Mac and want to upgrade my version of Office. Should I download Office from the Mac App Store? How to link a Microsoft 365 account to an Apple ID I have Microsoft word on my iPad and have purchased a subscription through Apple App Store. However, they do not link and it still says that the account cannot be associated. Manage life's demands with Microsoft 365. You'll always stay a step ahead with the latest in AI-powered apps, 1 TB of cloud storage per person, and digital protection for things that matter most. Managing appointments, plans, budgets, you name it—it's all easy with Microsoft 365.
About the Mac App Store
Images of Office 365
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Hello hart1303,
Thanks for using Apple Support Communities.
From your post I understand you have made an in-app purchase in one of the Microsoft Office apps, and have not received your subscription service. In order to resolve this issue, please follow the steps below to report a problem with that purchase:
Microsoft Office 365 App Store
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
- Find the email receipt for your purchase.
- Click Report a Problem under the app that is having the issue.
- When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
- Click Report a Problem next to the item you are having an issue with.
- From the Choose Problem dropdown menu, choose the appropriate issue.
- Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
- Click Submit to have your issue reviewed.
Take care,
Microsoft Office 365 Apple Store
Alex H.
Microsoft 365 For Apple
Jul 4, 2014 10:34 AM